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The walkthrough

What the walkthrough shows.

One synthetic MRI, from arrival through a confirmed time. Reading a live order into the RIS, text booking, waitlist texts, preparation texts, and messages to a referring office are not in this beta.

A different view for each role

In the walkthrough, each role sees the same order. Intake, authorization, and scheduling stay distinct.

Intake staff

  • The walkthrough names a missing fact on the case.
  • Staff can see who might follow up. Chalice does not contact the referring office.

Authorization coordinators

  • In the walkthrough, authorization is separate from a missing fact.
  • Status and the end date stay on that case. This is not a live payer connection.
  • Denials and peer-to-peer work stay with a person.

Schedulers

  • In the walkthrough, eligible openings appear on the staff schedule.
  • A time is booked only after it is confirmed on the phone screen.
  • A time past the authorization end date cannot be confirmed.

Patients

  • The phone screen shows the site, the exam, the date, and the time.
  • Choosing a time is not a booking until they confirm it in the walkthrough.
  • No text is sent. A person at the center is the contact if they need help.

Referring physicians

  • The walkthrough can show received, missing, and booked on the same case.
  • Chalice does not message the ordering office.

Administrators

  • An attention board shows what needs a person.

Technologists

  • A technologist reviews screening answers and decides whether the patient may be examined.
  • The software does not make that decision.